Support Center

Contact Us

Email Support

support@gromelive.com

Response Time

We typically respond within 24-48 hours

Frequently Asked Questions

How do I get started with GroMe?

Open GroMe in any modern browser on your phone, tablet or desktop. On iPhone, you can optionally download GroMe from the App Store. Then complete onboarding to set up your profile and start your journey.

Why can I only withdraw from my Vault on weekends?

The weekend-only withdrawal feature teaches delayed gratification - a key skill for successful entrepreneurs. It helps teens learn to save and plan their spending.

How does the parent zone work?

Parents can access the Parent Zone using a PIN (default: 0000). From there, you can create custom tasks, set up rewards, manage weekly reports, and configure Revolut integration.

Is there a subscription fee?

No, GroMe is a one-time purchase of €29.99. This covers up to 3 teen profiles for your family with no recurring monthly fees or hidden costs.

Is my data secure?

We take privacy seriously. Payment processing is handled by Stripe, and our Privacy Policy explains how GroMe and its service providers handle personal information.