Support Center

Contact Us

Email Support

support@gromelive.com

Response Time

We typically respond within 24-48 hours

Frequently Asked Questions

How do I get started with GroMe?

For iPhone/iPad: Download GroMe directly from the App Store. For Android: Tap the "Open GroMe on Android" button on our website - it will guide you through setup automatically. Then complete the onboarding to set up your profile and start your entrepreneurial journey!

Why can I only withdraw from my Vault on weekends?

The weekend-only withdrawal feature teaches delayed gratification - a key skill for successful entrepreneurs. It helps teens learn to save and plan their spending.

How does the parent zone work?

Parents can access the Parent Zone using a PIN (default: 0000). From there, you can create custom tasks, set up rewards, manage weekly reports, and configure Revolut integration.

Is there a subscription fee?

No, GroMe is a one-time purchase of €29.99. This covers up to 3 teen profiles for your family with no recurring monthly fees or hidden costs.

Is my data secure?

Yes! We take privacy seriously. All payment processing is handled securely through Stripe, and we never share your personal information with third parties.