Refund Policy

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1. Overview

GroMe is a one-time purchase of €29.99 that provides lifetime access for up to 3 teen profiles per family. After purchase, you receive an 8-character unlock code (format: XXXX-XXXX) that is used to activate the app.

2. 30-Day Money-Back Guarantee

We want you to be completely satisfied with GroMe. We offer a straightforward 30-day money-back guarantee:

• Full refund within 30 days: If you are not happy with GroMe for any reason, contact us within 30 days of purchase for a full refund — no questions asked, whether or not you have redeemed your code.
• Technical issues: If you experience a technical problem that prevents you from using the app at any time, and we are unable to resolve it, you are eligible for a full refund regardless of when the issue occurs.
• Duplicate purchase: If you accidentally purchased GroMe more than once, we will refund the duplicate transaction(s) in full.

3. After 30 Days

After the 30-day guarantee period, refunds are not typically issued. However, we will still consider refunds in the following cases:

• Persistent technical issues that prevent app usage and cannot be resolved
• Duplicate or accidental purchases

4. Lost Unlock Code

If you have lost your unlock code, don't worry — contact us with the email address used during purchase and we will retrieve it for you free of charge.

5. How to Request a Refund

To request a refund, please contact us with the following information:

• The email address used during purchase
• Your reason for requesting a refund
• Whether the unlock code has been redeemed

We aim to process all refund requests within 5 business days. Refunds are issued to the original payment method.

6. Changes to This Policy

We reserve the right to update this refund policy at any time. Any changes will be posted on this page with an updated effective date.

Last updated: March 2026

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